ISO 9001:2015 Quality Management System (QMS) is internationally recognized as the world’s leading quality management standard and has been implemented by over one million organizations in over 170 countries globally. ISO 9001 implemented, to its full potential, becomes an invaluable asset to your organization.
The purpose of the standard is to assist companies in meeting statutory and regulatory requirements relating to their product while achieving excellence in their customer service and delivery. The standard can be used throughout an organization to improve the performance or within a particular site, plant or department.
ISO 9001 contains eight key principles of quality management which is not auditable but do form the fundamental characteristics of quality management:
- Customer focus and customer satisfaction
- Involvement of people
- Process approach
- Systematic approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationship